Terms & Conditions

1. Acceptance of Terms

By using our laundry services, accessing our website, or engaging with our mobile application, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

These terms constitute a legally binding agreement between you and [Your Laundry Company Name]. We reserve the right to modify these terms at any time, and such modifications will be effective immediately upon posting on our website.

2. Service Description

We provide professional laundry and dry cleaning services including but not limited to:

• Wash and fold services
• Dry cleaning
• Ironing and pressing
• Pickup and delivery services
• Commercial laundry services
• Specialty cleaning (wedding dresses, suits, delicate items)

Service availability may vary by location and is subject to our operating hours and capacity.

3. Pricing and Payment

3.1 Pricing

All prices are clearly displayed on our website and are subject to change without prior notice. Prices may vary based on:

• Type of service requested
• Weight and quantity of items
• Special treatments required
• Delivery distance and urgency

3.2 Payment Terms

Payment is due upon completion of services unless you have established a credit account with us. We accept:

• Cash payments
• Credit and debit cards
• Mobile payments
• Online payment through our platform

4. Customer Responsibilities

As a customer, you agree to:

• Provide accurate contact information and delivery addresses
• Check all pockets and remove personal items before submitting garments
• Inform us of any stains, damages, or special care requirements
• Report any issues within 24 hours of service completion
• Pay for services in a timely manner
• Treat our staff with respect and courtesy

5. Liability and Insurance

5.1 Our Liability

We take utmost care in handling your garments, but our liability is limited to:

• Maximum of 10 times the cleaning charge per item
• Replacement cost not exceeding the depreciated value
• Total liability not exceeding $500 per customer per incident

5.2 Items We Are Not Liable For

• Items left in pockets (money, jewelry, electronics, etc.)
• Damage to items with existing wear or defects
• Shrinkage of items not properly labeled
• Color bleeding or fading
• Damage due to normal wear and tear
• Items with missing or inadequate care labels

6. Pickup and Delivery Services

6.1 Scheduling

Pickup and delivery services must be scheduled in advance through our website, mobile app, or by phone. We will make reasonable efforts to meet scheduled times but cannot guarantee exact timing due to traffic and other factors.

6.2 Access Requirements

You must provide safe and legal access to the pickup location. If our driver cannot complete pickup or delivery due to access issues, additional fees may apply.

6.3 Delivery Confirmation

Items will be delivered to the address specified. You authorize us to leave items at the designated location if no one is present, and you assume responsibility once items are delivered.

7. Lost or Damaged Items

In the unfortunate event of lost or damaged items:

• Report the issue within 24 hours of delivery
• Provide proof of purchase or value if available
• Allow us reasonable time to investigate the claim
• Accept our settlement offer or pursue other legal remedies

We will make every effort to resolve issues fairly and promptly, but our liability is limited as outlined in Section 5.

8. Unclaimed Items

Items not collected within 30 days of completion will be considered abandoned. We will make reasonable efforts to contact you, but items may be:

• Subject to storage fees after 30 days
• Donated to charity after 60 days
• Disposed of after 90 days

You remain responsible for payment of services rendered regardless of item collection status.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our collection and use of personal data is governed by our Privacy Policy, which forms part of these terms. We may collect:

• Contact information for service delivery
• Payment information for billing purposes
• Service preferences to improve our offerings
• Feedback and communications

We do not sell or share your personal information with third parties except as necessary to provide our services.

10. Cancellation and Refund Policy

10.1 Service Cancellation

• Pickup appointments can be cancelled up to 2 hours before scheduled time
• Services already in progress cannot be cancelled
• Rush orders may have different cancellation policies

10.2 Refunds

• Refunds are provided for services not performed
• Partial refunds may be given for unsatisfactory services at our discretion
• Refunds will be processed within 5-7 business days

11. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government regulations or restrictions
• Labor strikes or disputes
• Equipment failures
• Supply chain disruptions
• Public health emergencies

12. Governing Law and Dispute Resolution

These terms are governed by the laws of [Your State/Country]. Any disputes arising from these terms or our services shall be resolved through:

• First, good faith negotiation between parties
• If necessary, binding arbitration in [Your City]
• Small claims court for amounts under the jurisdictional limit

13. Modifications to Terms

We reserve the right to update these terms at any time. Material changes will be communicated through:

• Email notifications to registered customers
• Prominent notices on our website
• In-store signage

Continued use of our services after changes constitutes acceptance of the new terms.